We understand that sometimes when ordering one of our products the shopping experience doesn't usually go to plan. The garment may not fit as well as it should or there might be 'another reason' why your choice wasn't a rewarding one. To help you further when this occurs our staff will always be on hand to advise you when your purchase requires an exit plan.
Feel free to contact the sales team prior to returning an item to discuss so that we can make the process quick and easy for you. Keep in mind that SosoCoGlobal.com does have some exceptions to automatic refunds and this could mean that a refund may not be forth coming if you just simply change your mind or make a wrong decision. You can choose between refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised. The staff are also on hand to advise you on a garment purchase if the product requires repair and will organise to have goods repaired automatically for you within a specified time of purchase so that you will have peace of mind when wearing one of our special designer labels.
The SosoCoGlobal sales team have some special tips to help you prior to purchasing your special designer garment to consider including our current refund policy
Refund & Returns Policy
- SosoCoGlobal.com must be notified within 28 days of garment purchase of intended return. (by submitting your details below)
- The garment must be resalable and must not have been worn or washed.
- The garment must be returned with all tags and packaging.
- The garment must be returned in the same box that it was received in.
- The goods must be returned to the returns address supplied on the front of the customer receipt.
- The returned goods must be returned with a ‘completed’ return note *see below. *Print and complete all fields after you have been given your intended return order number - You must wait for an approval number either via phone contact or direct email.
- SosoCoGlobal.com has been notified via the submission of this form of an intended return.
- Depending on the reason for return code that (you) the customer implement into the SosoCoGlobal.com ‘return note’ and returned with your intention of return via the submission of this contact form will determine whether (you) the customer are liable to pay carrier costs for the item returned.
- Cash refunds are not approved unless the garment supplied is faulty. Or a genuine human error has occurred at time of pricing in which (you) the customer will be notified and fully refunded of all deposits made at time of point of sale.
- SosoCoGlobal.com offers replacement(s) garments of choice if an error has been caused through incorrect size, colour or choice.
- Returns can only be accepted via an approved courier service and only once a SosoCoGlobal team member has contacted you directly and approved and arranged for your pickup.
- Do not send goods back unless prior approval has been arranged as return goods will not be accepted by our office. Your courier will simply be asked to return the product back to you. You may contact us directly if you require a garment return pickup via the contact details supplied at the front of this website.
- It is conditional of Visa, MasterCard, Maestro and other card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. SosoCo – Global (Aust) Pty Ltd is compelled to comply with all card scheme rules in order to be able to accept these card types for the benefit of (you) the consumer. Therefore all of your refunds will be credited to the card that you used for your Order.
PLEASE WAIT FOR AN AUTHORISATION CODE BEFORE RETURNING GOODS OTHERWISE GOODS WILL NOT BE ACCEPTED BY OUR CARRIER
*You will receive your authorisation number once you submit this form (Mark all fields below before submitting) *Please note we do not require the below Return Note to be completed on submission of this web form - A SosoCoGlobal.com Team member will contact you shortly and email you your authorisation number once we have received your contact details below. Include a completed copy of the below form with your returned goods ONLY.